Delivery

Update 19th March 2021:

Due to a high volume of orders, dispatch time is currently around 7 days.

Apologies for any delays, we are working as fast as we can to get your orders to you as fast as possible.

 

Update 4th March 2021:

Due to a high volume of orders, dispatch time is currently around 7 days.

Apologies for any delays, we are working as fast as we can to get your orders to you as fast as possible.

EU & International Customers: We have taken the decision to stop international orders indefinitely as from 4th March 2021.

We now ship to mainland UK only.

Like many businesses, we have had to adapt to changes brought about by Brexit. We need to be sure our processes comply with the new rules, as any non-compliant parcels will be returned or destroyed.

 

Update 26th January 2021:

Due to a high volume of orders, dispatch time is currently around 7 days.

Apologies for any delays, we are working as fast as we can to get your orders to you as fast as possible.

 

BREXIT: Any International orders (including Northern Ireland) please expect delays in your shipping time due to border delays. Also, be aware that any orders into EU countries may now be liable for additional customs or duties charges, these are the responsibility of the customer.

 

 

Everything you need to know about Delivery

 

How much will it cost?

UK and Channel Islands

£1.99 - Orders up to £10.00

£2.99 - Orders over £10.00

 

When will my order be dispatched? How long will it take?

Most orders are dispatched usually within 2 days of us receiving your completed order. Orders placed at the weekend or on a national holiday will be dispatched on the next working day.

UK orders are sent using Royal Mail 1st Class and aim to deliver within 1 working day. Sometimes larger orders will be sent via Courier (Hermes), you will be sent an email containing tracking information if this is the case.

We want you to receive your order as soon as possible and will always aim to dispatch your order within 2 working days, but sometimes this may vary. During peak times i.e. Sale and holidays. As Duck Egg Threads is a small family run business there will be no shipping during our family holidays, notice will be given on the website when these breaks in shipping will take place.

 

Do you ship internationally?

I'm sorry, as from 4th March 2021, we have closed all international shipping due to Brexit processes and complications.

 

 

Additional information

We want to keep our shipping costs fair and as low as possible for all our customers. Our shipping charges are based on the cost of Royal Mail postage + packaging cost + a small handling fee.

We are more than happy to refund your shipping cost if you live in the West Yorkshire region and wish to collect your order in person, please email sarah@duckeggthreads.co.uk to discuss.

We are in the process of changing all our packaging to sustainable and recyclable solutions. It is our belief that we need to substantially reduce the use of plastic for the sake of the world’s environment.

 

Disclaimer

It is the customer's responsibility to make sure that their address is entered correctly during checkout. We are NOT responsible for any orders that are sent to the wrong address from being incorrectly inputted by the customer.

 

If you have any queries about the delivery of your order or any other questions, please email sarah@duckeggthreads.co.uk or fill out our Contact form

Thank you.