Returns Policy

Returns and Refunds

We personally recommend all the products we sell and hope that you are pleased with your purchase. If you are not happy with your purchase, you must contact us within 14 days of receipt to discuss a return or exchange. Please contact us via email before returning any item(s) sarah@duckeggthreads.co.uk.

Item(s) must be returned to us in their original condition, unused and in a re-saleable condition. Fabric cannot be returned as it is cut to order and therefore classed as Personalised Goods according to the Consumer Contracts Regulation 2013. Returns must be in the original packaging where possible or in protective packaging which allows the item(s) to reach us in a re-saleable condition. We recommend using a recorded service to return any item(s) as we cannot be responsible for item(s) that do not reach us.

If the item(s) are returned due to an error by us or there is a fault with the item(s), then we will refund the cost of the item(s) plus postage. If your return is for another reason e.g. changed your mind, postage costs will not be refunded. We will email you to discuss your return once the item(s) have been received and inspected for signs of excessive handling.

Damages and issues 
Please inspect your order upon reception and contact us immediately sarah@duckeggthreads.co.uk. if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds 
We will email you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.